Our Policy

Effective Date: September 15, 2024

Luxe Cave (referred to as “we,” “us,” or “our”) is committed to protecting the privacy of our customers and users (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.luxecave.ch/ and make a purchase, as well as your rights regarding that information.

1. Information We Collect

We collect various types of information from you when you interact with our website, including:

1.1 Personal Information

This includes identifiable information that you provide when you:

• Create an account
• Place an order
• Contact us for customer support
• Subscribe to our newsletter

Examples of personal information we may collect include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (credit/debit card details, PayPal account)

1.2 Non-Personal Information

We may also collect non-personal information through automated means (such as cookies) when you visit our website. This includes:

• IP address
• Browser type
• Device type
• Pages visited on our site
• Time and date of visits
• Referring URLs

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To Process Transactions: To facilitate and process your orders, including payment processing and sending order confirmations.
• To Improve Our Website: To enhance our website’s functionality, user experience, and to analyze user behavior for research and marketing purposes.
• To Communicate with You: To send you updates about your order, respond to your inquiries, and provide you with customer support.
• Marketing Purposes: To send you promotional materials, newsletters, and offers, unless you opt-out of such communications.
• Legal Compliance: To comply with applicable laws, regulations, and industry standards.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

• Use of Secure Socket Layer (SSL) technology to encrypt sensitive data transmitted online.
• Regular security audits and vulnerability assessments.
• Restricted access to your personal information to authorized personnel only.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving you, such as payment processors and shipping companies. These parties are obligated to keep your information confidential.
• Legal Compliance: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. Cookies are small text files stored on your device that help us improve our site’s performance and understand user preferences. You can choose to accept or decline cookies through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Necessary for the functioning of the website.
• Performance Cookies: To understand how visitors interact with our website.
• Functionality Cookies: To enhance functionality and personalization.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access, correct, or delete your personal information.
• The right to object to or restrict the processing of your personal data.
• The right to data portability.
• The right to withdraw consent at any time where we rely on your consent to process your personal information.

To exercise these rights, please contact us using the contact information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us:

Business address:

Wine Guard Sàrl,

Z.I. Champs Cheval 2, 1530 Payerne, Switzerland

Business hours: 09:00 AM - 05:00 PM, (Mon-Fri), (GMT+01:00) Central European Standard Time (Zurich).

Phone: +41266605680 

Email: info@luxecave.com

Effective Date: September 15, 2024

At Luxe Cave, we strive to offer our customers a transparent and secure shopping experience. This Payment Policy outlines our practices related to payment processing

for all products and services purchased on our website. We encourage you to review it thoroughly.

1. Accepted Payment Methods

To provide flexibility and convenience, we accept a variety of payment methods, including:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal
• Other payment methods as specified at checkout
  

2. Payment Process

Checkout Steps:

1. Add your desired products to the cart.
   
2. Click on the cart icon and proceed to checkout.
3. Enter shipping information and select a shipping method.
4. Choose your preferred payment method from the options available.
5. Enter your payment details in the secure form.
6. Review your order summary and confirm your purchase.
   

Upon order submission, you will receive an email confirmation detailing your order. If there are any issues with processing your payment, we will notify you as soon as possible.

3. Currency

All transactions on Luxe Cave are conducted in CHF. Please be aware that your bank may impose additional conversion fees, which are separate from our charges. The final charge to your account will reflect any applicable taxes and shipping fees.

4. Order Confirmation and Invoice

After a successful payment transaction, you will receive an Order Confirmation email. This email will contain:

• Order Number
• Summary of items purchased
• Total amount charged
• Shipping details

This confirmation serves as your official receipt. Please keep it for your records.

5. Payment Security

We prioritize your security. Luxe Cave uses industry-standard SSL (Secure Socket Layer) technology to encrypt sensitive information during transactions. Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the highest level of security for your data.

6. Payment Authorization

By submitting your payment information, you authorize Luxe Cave to charge the specified payment method for your total purchase amount. In the rare event that your payment method cannot be authorized, we will notify you via email and your order may be canceled or put on hold until the payment is resolved.

7. Refund and Cancellation Policy

• Cancellations: If you wish to cancel your order after payment has been processed, please contact us at info@luxecave.com within 24 hours of placing your order. Refunds will be processed according to the method of payment used.
• Refunds: Please refer to our Refund Policy [insert Newly created return and refund policy page link here], which outlines eligibility for refunds, processing times, and related procedures. Refunds can take 15 business days (Mon-Fri) to reflect on your account depending on your bank's processing times.

8. Changes to Payment Information

You can manage your payment methods through your Luxe Cave account. If you need to update your payment information, please follow these steps:

1. Login to your account.
2. Navigate to"Account Settings" or "Payment Methods.”
3. Add, update, or remove your payment information as necessary.
4. Save changes to ensure your new information is processed for future transactions.

9. Fraud Prevention

To protect our customers and prevent fraudulent activities, Luxe Cave reserves the right to conduct verification checks on payments. We may reach out for additional information or confirmation for certain transactions deemed high-risk.

10. Contact Information

If you have questions or concerns regarding your order or this Payment Policy, please do not hesitate to reach out to our customer service team. We are here to help!

Business address:

Wine Guard Sàrl,

Z.I. Champs Cheval 2, 1530 Payerne, Switzerland

Business hours: 09:00 AM - 05:00 PM, (Mon-Fri), (GMT+01:00) Central European Standard Time (Zurich).

Phone: +41266605680 

Email: info@luxecave.com

Effective Date: September 15, 2024

Welcome to LuxeCave (www.luxecave.ch). These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to abide by these Terms. If you do not agree with these Terms, please do not use our website.

1. Acceptance of Terms

By using this site, you represent that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian. You agree to comply with these Terms and Conditions, which may be updated by us from time to time without notice.

2. Use of the Website

• You agree to use the website solely for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site.
• Prohibited activities include, but are not limited to, harassment, impersonation, introducing viruses, or any malicious code.

3. Changes to Terms and Conditions

We reserve the right to change these Terms at any time. All changes will be posted on this page, and your continued use of the website after any changes constitutes acceptance of those changes.

4. Product Information

• LuxeCave strives to provide accurate information regarding products and services. However, we do not warrant that product descriptions, pricing, or other content is error-free, complete, or current.
•  Product images are for illustrative purposes only; actual products may differ.

5. Pricing and Availability

• All prices are listed in Swiss Francs (CHF) and are subject to change without notice.
• We reserve the right to change product pricing and availability at any time.

6. Order Process

• To make a purchase, you must create an account or provide us with information necessary to complete the order.
• After you place an order, we will send you a confirmation email detailing your order. This email does not constitute acceptance of your order.

7. Payment Methods

• Payments can be made through various methods, including credit/debit cards and other electronic payments.
• All transactions are processed securely. By submitting your payment information, you grant LuxeCave the right to charge your selected payment method.

8. Shipping and Delivery

• Orders will be processed within 1-3 business days. You will receive a tracking email once your order is shipped.
• Delivery times vary depending on the destination and chosen delivery method. LuxeCave is not responsible for delays caused by third-party shipping providers.

9. Returns and Refunds

• If you are not fully satisfied with your purchase, you may return it within 30 days of receipt. Products must be unworn, undamaged, and in their original packaging.
• To initiate a return, please contact our customer service team at info@luxecave.com. You will receive instructions on how to proceed with your return.

10. User Accounts

• You may need to create an account to place orders on our website. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.
• Notify us immediately in case of any unauthorized use of your account.

11. Cookies and Tracking Technologies

• LuxeCave uses cookies and similar tracking technologies to enhance your experience on our website.
• You may choose to accept or decline cookies. However, declining cookies may prevent you from taking full advantage of the website.

12. Intellectual Property Rights

• All content on this website, including but not limited to text, graphics, logos, images, and multimedia, is the property of LuxeCave or its content suppliers.
• You may not reproduce, distribute, or create derivative works from any content without explicit permission from LuxeCave.

13. Limitation of Liability

• To the extent permitted by law, LuxeCave shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the website and the products purchased.

14. Indemnification

• You agree to indemnify and hold LuxeCave harmless from any claims, damages, expenses (including legal fees), and liabilities arising out of or connected to your use of the website or violation of these Terms.
  

15. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising from these Terms shall be settled in the competent courts of Switzerland.

16. Changes to Our Services

• LuxeCave reserves the right to modify or discontinue our services at any time without notice.

Contact Information

If you have questions or concerns regarding your order or this Payment Policy, please do not hesitate to reach out to our customer service team. We are here to help!

Business address:

Wine Guard Sàrl,

Z.I. Champs Cheval 2, 1530 Payerne, Switzerland

Business hours: 09:00 AM - 05:00 PM, (Mon-Fri), (GMT+01:00) Central European Standard Time (Zurich).

Phone: +41266605680 

Email: info@luxecave.com

Shipping Information

Welcome to luxeCave, We are thrilled to deliver our high-quality service to customers and proudly serve customers in Switzerland. Below you will find detailed information about our shipping policies, costs, and procedures to ensure a smooth and satisfying shopping experience

Order Processing and Handling Time

All orders are processed within 1-3 business days (Mon-Fri). Please note that our order cut-off time is 05:00 PM (GMT+01:00) Central European Standard Time (Zurich).(Mon-Fri). Orders placed after this time will be processed on the next business day. Processing time includes verifying your order, quality checks, and packaging.

Shipping Area, Costs, Time, and Carriers:

All transactions on our site are processed in Swiss Francs (CHF).

Please note that no deliveries are made on weekends and public holidays.

• Delivery Time:
• Cost:
  
• Carriers: We partner with reliable carriers to ensure your order reaches you safely and on time. Shipments are typically handled by Swiss Post or a trusted courier service.

These are estimated delivery times and may vary due to factors such as customs processing, local postal services, and other external conditions beyond our control.

Order/Shipment Tracking:

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours (Mon-Fri).

Order Cancellation

To cancel your order, please contact our customer service team as soon as possible at info@luxecave.com or call us at +41266605680 We can only cancel orders thathave not yet been processed. Once your order has been processed and shipped, cancellation is not possible. 

Damaged Goods

We take great care in packaging your orders, but if your items arrive damaged, please contact us immediately at info@luxecave.com or call us at +41266605680

Include your order number and photos of the damaged goods. We will resolve the issue promptly, either by sending a replacement or offering a refund.

Change of Address

If you need to change the shipping address for your order, contact our customer service team as soon as possible at info@luxecave.com or call us at +41266605680

Address changes can only be made before the order has been processed and shipped. Once the order is in transit, we cannot alter the shipping address.

Important Information:

Please ensure that your delivery information is accurate to avoid any delays. luxeCave is not responsible for delays caused by incorrect or incomplete delivery details.

Return Policy

If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please refer to our Return policy page (Paste the newly created return and refund policy page link here) for detailed information on how to return an item.

Contact Info

For any questions or concerns regarding our shipping policy, please feel free to reach out to us at:

Business address:

Wine Guard Sàrl,

Z.I. Champs Cheval 2, 1530 Payerne, Switzerland

Business hours: 09:00 AM - 05:00 PM, (Mon-Fri), (GMT+01:00) Central European Standard Time (Zurich).

Phone: +41266605680 Email: info@luxecave.com

Thank you for choosing luxeCave. We look forward to providing you with exceptional service.We appreciate your business and are committed to providing you with the best service possible.

At luxeCave, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return your items within 30 days (Mon-Fri) of receipt for a full refund. Below you will find all the necessary information regarding our return process.

Conditions for Returns

To be eligible for a return, please ensure that:

1. We accept returns for defective and non-defective products. The product condition should be unused and new.
2. Returnmethod:in-store
3. Customers do not have to pay for defective products or wrong products sent by us.
4. Customers have to pay the actual cost of return shipping when the customers purchased wrong products, it does not fit or they no longer want the item.
5. Return Period: Items must be returned within 30 days (Mon-Fri) from the date you received your order.
6. Condition: The user has the right to return any item in one of the following cases: The product arrives damaged and unusable by the seller. Receiving a product that does not match the pictures and specifications listed by the seller.
7. Products not eligible for return: A product that matches the specifications stated on the website and has no manufacturing defect. A product that has been used by the buyer in a way that leads to changing its specifications or damaging it partially or completely. In addition, any product from which the serial number has been removed.
8. Packaging: Items should be returned in their original packaging to avoid damage during transit.

Non-Returnable Items

Certain items are not eligible for a return, including:

• Gift cards
• Sale items (unless they are defective or damaged)

How to Initiate a Return

1. Request a Return: To start a return, please contact our customer service team at Mail: info@luxecave.com or Call at +41266605680 with your order number and the reason for your return.
2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
3. Package Your Return: Include the item(s) and the original packing slip in a secure package. Clearly write the Return Authorization Number on the outside of the package.

Shipping Returns

• You must return to Wine Guard Sàrl, Z.I. Champs Cheval 2, 1530 Payerne, Switzerland.
• The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.
• We Do not charge Restocking fees.
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

Processing Your Return

• Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the conditions of our return policy.
• Refund: If the return is approved, we will process a refund to your original method of payment. Please allow up to 15 business days (Mon-Fri) for the refund. 
• You have to pay for any loss of value of the goods if this loss of value happens due to the return transit of the goods.
•  Notification: You will receive an email confirmation once your return has been processed and your refund has been issued.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Exchanges

We offer exchanges. If you want to exchange an item, please follow the return process for a refund and place a new order for the desired item.

Contact Info

For any questions or concerns regarding our shipping policy, please feel free to reach out to us at:

Business address:

Wine Guard Sàrl,

Z.I. Champs Cheval 2, 1530 Payerne, Switzerland

Business hours: 09:00 AM - 05:00 PM, (Mon-Fri), (GMT+01:00) Central European Standard Time (Zurich).

Phone: +41266605680 Email: info@luxecave.com

Thank you for choosing luxeCave. We look forward to providing you with exceptional service.We appreciate your business and are committed to providing you with the best service possible.